Refund & Cancellation Policy

1. Who sells the subscription

Paid subscriptions to DMORA MATRIX are sold through Dodo Payments, which acts as the merchant of record for the transaction. Dodo Payments is the authorised reseller, issues the invoice, collects applicable taxes and processes any refund. The service itself is operated by DOLSKAIA-MORATANNAGE VIKTORIIA (Colombo, Sri Lanka) (“we”, “us”).

Your purchase is also subject to the buyer terms of Dodo Payments shown at checkout. Where those terms give you more protection than this Policy, they prevail.

2. Free plan first

DMORA MATRIX has a permanent free plan and a free diagnostic. We recommend using them before subscribing, so that you know what you are paying for.

3. 14-day refund on your first payment

You may request a full refund within 14 days of your first payment for a paid plan, provided that the paid content has not been substantially used.

“Substantially used” means any of the following after payment:

  • a personal meditation has been generated for you;
  • a meditation available only on paid plans has been played;
  • messages to the Helios AI assistant have been sent beyond the free-plan allowance;
  • an Avatar Path or a paid weighting matrix has been activated.

If none of the above happened, the refund is issued in full. If paid content was used, we may refund a part of the payment or decline the refund, taking into account how much of the period and of the content has been consumed. We record this usage in the service and can show it to you on request.

4. Renewals

Subscriptions renew automatically at the end of each billing period at the price shown on the pricing page, until cancelled.

  • You can cancel at any time. Cancellation stops the next renewal; access remains active until the end of the period already paid for.
  • A renewal charge can be refunded in full if you request it within 14 days of that charge and no paid content has been used in the new period.
  • We send a reminder before renewals of 3 months or longer.

5. How to cancel

In the app: Profile → Subscription → Cancel subscription. You can also write to support@d-mora.com from the email address linked to your account and we will cancel it for you.

6. How to request a refund

Write to support@d-mora.com with:

  • the email address of your account;
  • the date of the payment and the order or invoice number from Dodo Payments.

We answer within 3 business days. An approved refund is processed by Dodo Payments to the original payment method, normally within 5–10 business days depending on your bank.

7. Consumers in the EU, EEA and the UK

If you are a consumer in the EU, EEA or the UK, you have a statutory right to withdraw from a distance contract within 14 days. Because access to the service starts immediately, you are asked at checkout to confirm that you want immediate access. Your statutory rights are not affected by this Policy, and nothing here limits rights that cannot be limited by law.

8. Cases where a refund is not available

  • The request is made more than 14 days after the payment (unless the law of your country says otherwise).
  • The paid content of the period has been substantially used, as described in section 3.
  • The account has been blocked for a breach of the Terms of Service — for example, sharing access or reselling content.
  • Technical problems on your side that are not caused by the service (for example, no internet access on your device).

If the service is unavailable through our fault for a long period, contact us — we will extend the subscription or refund the affected part of it.

9. Before you start a chargeback

Please write to us first. A refund is usually faster than a bank dispute, and a dispute can lead to your account being suspended by the payment provider. We keep records of purchases, terms acceptance and content usage, and provide them in a dispute.

10. Changes

We may update this Policy. The current version is always published on this page; the version in force at the moment of your payment applies to that payment.

11. Contact

DOLSKAIA-MORATANNAGE VIKTORIIA · support@d-mora.com

Last updated: 2026-07-31